FAQ
Use this text to share information about your product or shipping policies.
Where do you ship, and how long does delivery take?
We currently offer shipping to the United States, the United Kingdom, Germany, and France. Standard delivery is estimated at 5–8 business days. Delivery times are estimates and may vary due to customs clearance, local carrier schedules, or other delays. Available shipping options are shown at checkout.
How much does shipping cost?
For US orders, standard shipping costs $23.99, with free shipping on orders of $100 or more.
For Germany and France, standard shipping costs €20, with free shipping on orders of €100 or more.
For UK orders, standard shipping costs £23. Your applicable free-shipping threshold and final shipping charge are shown at checkout.
Do Aerzosty products come with a warranty?
Aerzosty provides a 6-month warranty service. For warranty registration or assistance, please contact support@aerzosty.com with your order number, purchase platform, product model, and a description of the issue. Our team will help you confirm your warranty details and the next steps.
How can I check whether a product is suitable for my setup?
Please check the specifications on the product page before ordering. For webcams, review operating system and connection requirements. For window cameras, check installation and Wi-Fi requirements. For Wi-Fi extenders, check supported network bands. For shavers and kitchen appliances, review charging or power requirements.
If you are unsure, email support@aerzosty.com with the product name and details of your setup.
What should I do if I need help setting up or using my product?
Start with the instructions included with your product. If you still need help, contact support@aerzosty.com with your order number, product model, and a brief description of the problem. Photos or a short video can help us understand the issue.
Our customer support hours are Monday–Friday, 8:00 AM–6:00 PM (Hong Kong Time, UTC+8).